No Buyers Premium
The Price You Bid is the Price You Pay
Covid-19 Secure Procedures for Buyers
All businesses are required by law to put in place measures to ensure they meet Covid-19 Secure Guidelines to protect the health and wellbeing of their staff, customers, and other visitors.
It is therefore a legal requirement that customers and visitors, as well as employees, must comply with the measures and good practice adopted by Stephen Roberts (Auctioneer) Limited to prevent the spread of Covid-19.
PLEASE WEAR A FACE COVERING INSIDE THE SALEROOMS AND IN THE OUTDOOR SELLING AREAS WHILE THE AUCTION IS UNDERWAY. ANYONE REFUSING TO COMPLY WILL BE DENIED ENTRY OR ASKED TO LEAVE
Our procedures are designed to ensure we can maintain Social Distancing and minimise the risk of transmission of Covid-19 by various means.
PLEASE USE THE HAND SANITISER PROVIDED BEFORE ENTERING THE SALEROOMS & WASH YOUR HANDS THOROUGHLY FOR A MINIMUM OF 20 SECONDS AFTER USING THE TOILET
YOU WILL NEED TO BRING YOUR OWN PEN, TAPE MEASURE, SCRAP PAPER ETC.
VIEWING & ON SALE DAY
The Monday viewing period has been temporarily extended – customers may now view in person from 2pm until 7pm. Customers may also view from 8.30am on Auction Day.
Under current Social Distancing restrictions, a maximum of 30 people will be allowed in the Saleroom at any one time – if the maximum occupancy is reached, please wait outside until you are able to come in, keeping socially distanced at all times. Please do not bring children or additional people with you unless absolutely necessary as this may prevent another customer from viewing or bidding.
Follow the arrows indicating the direction of travel around the Salerooms.
Only handle items that you are genuinely interested in bidding on, making sure you have washed or sanitised your hands before doing so.
Cabinet items can be viewed on request, subject to time and staff availability. They will be placed on a table between you and the porter for you to inspect in order to maintain social distancing.
While we are required to restrict numbers in the Saleroom and outdoor selling areas, we would prefer it if customers do not bring children with them. If you do have to bring children with you, they should remain outside other than to use the toilet facilities and they should be supervised at all times to ensure they follow social distancing and hand sanitising procedures.
REGISTRATION, PAYMENT & COVID LEVY
UNDER CURRENT COVID-19 RESTRICTIONS, IT IS NOT POSSSIBLE TO TAKE CASH PAYMENTS IN THE YARD OR SALEROOMS WHILST MAINTAINING SOCIAL DISTANCING. ALL BUYERS ATTENDING IN PERSON MUST REGISTER FOR A BUYER’S NUMBER AND PAY AT THE OFFICE BEFORE REMOVING PURCHASES. CUSTOMERS WITH REGULAR NUMBERS SHOULD CHECK-IN ON ARRIVAL.
In order to offset the increased costs of operating under Covid-19 Secure conditions, we have no option but to apply a small levy to ensure the business remains viable going forward. The fee will be payable each week when registering for a buyer’s number at £2.50 cash (or £3.00 by card) or £2.50 will be added to the first invoice only each week for all other customers.
We hope you will understand our position and we assure you we are still committed to our policy of NO BUYERS PREMIUM. Our sellers will also be contributing.
Although we will still accept cash at the office, we would prefer payment by Debit Card. Customers may pay as frequently as they wish but must obtain a paid receipt before removing purchases.
BIDDING IN PERSON
YOU SHOULD ONLY COME INTO THE SALEROOM OR APPROACH THE BIDDING AREA IN THE YARD SHORTLY BEFORE YOUR LOTS COME UP FOR OFFER. AT THE FALL OF THE HAMMER PLEASE LEAVE THE SALEROOM OR BIDDING AREA TO MAKE SPACE FOR ANOTHER PERSON TO BID. ANYONE PREVENTING OTHER BIDDERS ACCESSING THE SELLING AREAS BY REMAINING IN THE SELLING AREA LONGER THAN IS APPROPRIATE WILL BE REQUIRED TO LEAVE.
All customers have a responsibility to observe Social Distancing when bidding and when waiting to bid – Please be guided by the floor markings indoors, keeping at least 2 meters apart & follow instructions from the Auctioneer & members of staff.
When accessing the foyer/pay-office please maintain Social Distancing and queue outside down the ramp if the maximum occupancy in the foyer is reached.
You must maintain social distancing when collecting purchases and should bring somebody with you to assist with lifting furniture where possible. Be prepared to wait for vehicular access to the Salerooms to load or take items to your vehicle and load in the car park. You will need to book a collection slot if you need to come back the next day.
Unless there are several items you wish to bid on, we would encourage you to view the auction then leave an Absentee Bid rather than attend the auction. We understand that some people may not wish to visit a public place, therefore we will allow customers to place bids without viewing in person. For each item, please give the lot number, a description, and your maximum bid. If there is a discrepancy between the lot number and description, your bid will be placed according to the lot number so make sure it is correct as you will still be required to pay for the lot if you make a mistake.
Please Note: The buyer must satisfy themselves as to the physical condition and description before submitting a bid. Absentee bidders who are unable to inspect the lots should be aware of the following: We are unable to offer condition reports, but if requested, we will give an honest opinion as to any damage or restoration which is immediately apparent. We do not hold ourselves to be experts and accept no responsibility for any written or oral opinion which may be given. We give no guarantee on authenticity, completeness, concealed restoration, or functionality. If a purchase is subsequently effected – viewed or not viewed – full liability as to the price, condition, authenticity and suitability is that of the purchaser. By submitting a bid, without attending the salerooms in person or by proxy, you will be deemed to have waived all rights under distance selling regulations.
You can submit bids in one of these three ways:
Complete a Bidding Form:
CLICK HERE to download a Bidding Form as a pdf file
RIGHT-CLICK HERE and select ‘open in new tab’ to download a Bidding Form as a Microsoft Word document
Or pick up a copy from the Salerooms.
By Email: Either download & attach our bidding form or list your bids in an email to email@example.com by 8am on the morning of the auction You must include your Name, Full Address and Telephone Number. We will not accept your bids without this information.
By Telephone: Call the office on 01953 885676.
If you have left bids, it is your responsibility to telephone the office on sale day to see if you were successful. A payment by debit card will be taken during that call to secure your lots. We will then book a time slot with you to arrange a socially distanced collection after the auction on Tuesday before 7.30pm or on Wednesday 10am-3pm .
Do not bid if you will not have funds available or if you will be unable to collect your lots (or have them collected on your behalf) within this time frame. We cannot store lots beyond these days, nor can we offer a pack and post service.
Inside the Salerooms, electrical items will have been PAT tested, but a pass (green label) is only an indication of electrical safety. We cannot guarantee full functionality. Any item that fails the safety test (red label), those that for any reason do not have a test label, and all electrical items outside, are Sold as Seen, not tested, and should not be used until checked by a suitably qualified person.
COLLECTION & DELIVERY
We partner with John Ryder Removals from Wymondham who we have worked closely with for many years.. Tel: 01953 605553 or visit www.johnryder.co.uk for a quote.